Shipping & Returns Policy
Production & Processing Time
All of our products are made-to-order, meaning they are printed just for you when you place an order!
All of our products are made-to-order, meaning they are printed just for you when you place an order!
- Production Time: It typically takes 2 to 5 business days to print and package your hats and tees before they ship.
- Peak Seasons: Production may take slightly longer during holidays or high-demand periods.
Shipping Estimates
Once your item is printed, it is handed over to a shipping carrier. Delivery times depend on your location: [1]
Once your item is printed, it is handed over to a shipping carrier. Delivery times depend on your location: [1]
- United States: 3 to 6 business days after production.
- International: 10 to 30 business days depending on the destination country. [1]
Multiple Shipments
Because we work with specialized print providers to get you the best quality hats and tees, your items may be produced at different facilities. If you order both a hat and a tee shirt, they may arrive in separate packages and at slightly different times. You will receive a tracking number for each package. [1, 2]
Because we work with specialized print providers to get you the best quality hats and tees, your items may be produced at different facilities. If you order both a hat and a tee shirt, they may arrive in separate packages and at slightly different times. You will receive a tracking number for each package. [1, 2]
Customs, Duties, and Taxes
International orders may be subject to import duties, taxes, and VAT once the shipment reaches your country. These charges are calculated by your local customs authority and are the responsibility of the customer.
International orders may be subject to import duties, taxes, and VAT once the shipment reaches your country. These charges are calculated by your local customs authority and are the responsibility of the customer.
How Do I Check the Status of My Order?
You will receive an automated email with a tracking number the moment your order ships. Please allow 24 to 48 hours for the carrier to update the tracking status. [1]
You will receive an automated email with a tracking number the moment your order ships. Please allow 24 to 48 hours for the carrier to update the tracking status. [1]
If you have not received your tracking info within 7 business days of ordering, or if your package is significantly delayed, please contact us at [your email address] with your order number.
Address Corrections & Order Cancellations
Because production starts almost immediately, we can only accommodate address changes or cancellations within 2 hours of order placement. Please double-check your shipping address at checkout, as we cannot offer refunds for items delivered to an incorrectly entered address.
Because production starts almost immediately, we can only accommodate address changes or cancellations within 2 hours of order placement. Please double-check your shipping address at checkout, as we cannot offer refunds for items delivered to an incorrectly entered address.
Returns and Exchanges
Since every item is custom-printed to order, we do not accept returns or exchanges for sizing issues or buyers' remorse. [1, 2]
Since every item is custom-printed to order, we do not accept returns or exchanges for sizing issues or buyers' remorse. [1, 2]
However, if your item arrives damaged, misprinted, or defective, we will happily send a free replacement! Please email us at [your email address] within 14 days of delivery with:
- Your order number
- A clear photo showing the issue or damage